Terms of Service
Last Updated: August 2026
Terms of Service
Terms of Service | Qinghua Sunshine Dentistry Wuhan
Terms of Service for Qinghua Sunshine Dentistry dental tourism website. Read about service scope, patient responsibilities, medical disclaimers, intellectual property, and dispute resolution.
Last Updated: August 2026 Effective Date: August 2026
Welcome to Qinghua Sunshine Dentistry (“we,” “us,” “our,” or “the Clinic”). These Terms of Service (“Terms”) govern your use of our website, your booking of dental treatment, and your relationship with us as an international dental tourism patient.
By accessing our website, requesting a consultation, booking treatment, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
These Terms should be read together with our Privacy Policy and Refund & Cancellation Policy. In the event of a conflict between these Terms and other policies, these Terms shall prevail, except where specific policies provide greater protection to you.
1. About Us
Qinghua Sunshine Dentistry is a dental clinic located in Wuhan, Hubei Province, China. We provide general, cosmetic, and implant dentistry services to both local and international patients. Our clinic is licensed and regulated under the laws of the People’s Republic of China.
Our international dental tourism services include:
Online dental consultations and treatment planning
Dental treatment packages including accommodation and logistics
Airport pickup and local transportation coordination
English-language patient coordination and translation services
Post-treatment follow-up and support
Our clinic address, license information, and dentist credentials are available on our website and upon request.
2. Definitions
For the purposes of these Terms:
“Services” means all dental treatment, consultation, coordination, and other services provided by us.
“Patient” or “you” means the individual receiving or seeking dental treatment from us, or any user of our website.
“Website” means our website at www.qinghuasundental.com and any associated subdomains, mobile applications, or online platforms.
“Treatment Plan” means the written dental treatment plan and quote provided to you after consultation.
“Package” means a bundled offering including dental treatment, accommodation, and/or other services.
“Booking” means your confirmed reservation for treatment and/or accommodation, secured by a deposit.
3. Use of Our Website
3.1 Eligibility
By using our website, you represent and warrant that:
You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian
You have the legal capacity to enter into these Terms
You are using the website in compliance with all applicable laws and regulations
The information you provide is accurate, current, and complete
3.2 Permitted Use
You may use our website for lawful purposes and for your personal, non-commercial use, including:
Learning about our dental services and treatments
Requesting consultations and treatment quotes
Submitting dental records and photographs for assessment
Booking dental treatment and packages
Accessing patient resources and educational content
Communicating with our team
3.3 Prohibited Use
You agree not to:
Use our website for any unlawful purpose or in violation of these Terms
Submit false, misleading, or fraudulent information
Upload or transmit viruses, malware, or any other malicious code
Attempt to gain unauthorized access to our website, servers, or patient data
Interfere with or disrupt the functionality of our website
Scrape, crawl, or collect data from our website using automated means
Reproduce, distribute, or create derivative works from our website content without permission
Use our website to harass, abuse, or harm others
Impersonate any person or entity, or falsely state your affiliation with any person or entity
Use our website or content for commercial purposes without our written consent
3.4 User-Generated Content
When you submit content to our website (e.g., consultation requests, photos, reviews, testimonials), you:
Retain ownership of your content
Grant us a non-exclusive, worldwide, royalty-free license to use, store, display, and process your content for the purpose of providing our services
Warrant that you have the right to submit the content and that it does not infringe on the rights of any third party
Understand that dental records and photographs you submit are protected under our Privacy Policy
For testimonials and before/after photos, we will obtain your explicit written consent before publishing any identifying information or images on our website or marketing materials. You may withdraw this consent at any time.
3.5 Website Availability and Accuracy
We strive to keep our website available, accurate, and up-to-date. However:
We do not guarantee that our website will be uninterrupted, error-free, or free from viruses
We may update, modify, or discontinue any part of our website at any time without notice
The content on our website is for general informational purposes only and should not be considered medical advice (see Section 5)
Prices and treatment descriptions on our website are indicative and may differ from your personalized treatment plan
4. Consultations and Treatment Planning
4.1 Online Consultations
We offer free online consultations for international patients. When you request a consultation:
You will provide your dental records, X-rays, CT scans, and/or photographs as requested
Our dental team will review your information and provide an initial assessment
We will provide a treatment plan with estimated costs and treatment timeline
The consultation is for informational purposes and does not constitute a diagnosis or guarantee of treatment outcome
4.2 Treatment Plans
Treatment plans provided after consultation:
Are based on the information you provide and may change after an in-person examination
Include estimated costs that are valid for 30 days from the date of the quote
Are not a guarantee that the exact treatment will be performed — your dentist may recommend modifications after examination
Do not guarantee a specific aesthetic outcome — we will discuss realistic expectations during consultation
4.3 In-Person Examination
A comprehensive in-person examination is required before any treatment is performed. This examination may reveal conditions not visible in the records you provided (e.g., bone density, gum health, hidden decay). If the in-person examination results in a change to your treatment plan, we will discuss the changes with you and obtain your consent before proceeding (see our Refund Policy for details on treatment changes).
5. Medical Disclaimer and Informed Consent
5.1 No Medical Advice on Website
The content on our website, including blog posts, FAQs, treatment descriptions, and patient guides, is provided for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of a qualified dentist or physician with any questions you may have regarding a medical or dental condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.
5.2 Treatment Risks and Complications
All dental procedures carry potential risks and complications, which may include but are not limited to:
Implant surgery: Infection, bleeding, swelling, pain, nerve damage, sinus perforation, implant failure, bone loss, allergic reaction to materials
Veneers and crowns: Tooth sensitivity, gum irritation, chipping or cracking, discoloration at margins, need for root canal treatment, damage to adjacent teeth
Root canal treatment: Pain, swelling, infection, instrument fracture, perforation, need for retreatment or extraction
Tooth extraction: Pain, bleeding, swelling, dry socket, infection, nerve damage, adjacent tooth damage, sinus communication
Teeth whitening: Tooth sensitivity, gum irritation, uneven whitening, temporary discomfort
All-on-4 / full mouth reconstruction: All of the above risks, plus extended recovery time, speech changes, difficulty eating during healing, need for multiple procedures
We will discuss the specific risks associated with your treatment during your consultation and before you sign a consent form. You should also discuss any concerns with your dentist and ask questions until you fully understand the risks, benefits, and alternatives.
5.3 Informed Consent
Before any treatment is performed, you will be required to sign an informed consent form. By signing, you acknowledge that:
You have been informed of the nature, purpose, risks, benefits, and alternatives to the proposed treatment
You have had the opportunity to ask questions and all your questions have been answered to your satisfaction
You understand that no guarantee can be made regarding the outcome of treatment
You consent to the performance of the proposed treatment
You understand that you may withdraw your consent at any time before treatment begins
For patients who do not speak Chinese fluently, the consent form will be provided in English, and a translator will be available to explain any terms you do not understand.
5.4 No Guarantee of Outcome
While we strive to provide the highest quality dental care, we cannot and do not guarantee specific treatment outcomes. Dental treatment results depend on many factors, including:
Your individual oral health and bone quality
Your adherence to post-treatment care instructions
Your overall health and medical conditions
Factors beyond our control (e.g., your body’s healing response)
Before/after photos and patient testimonials on our website represent the results achieved by specific patients and do not guarantee that you will achieve the same results. Your results may differ.
5.5 Your Responsibility for Your Health
You are responsible for:
Providing accurate and complete information about your medical history, medications, allergies, and dental health
Disclosing any changes in your health status before and during treatment
Following pre-treatment and post-treatment instructions provided by your dentist
Attending all scheduled appointments and follow-up visits
Maintaining good oral hygiene (brushing, flossing, regular dental cleanings)
Seeking prompt medical attention if you experience complications or unusual symptoms after treatment
Failure to provide accurate information or follow instructions may affect treatment outcomes and may void your warranty.
6. Booking and Payment
6.1 Booking Process
To book treatment with us:
You will receive a treatment plan and quote after consultation
You will confirm your acceptance of the treatment plan and your desired treatment dates
You will pay the required deposit (see our Refund Policy for deposit amounts)
We will confirm your booking and send you a booking confirmation with your treatment schedule, hotel details, and arrival instructions
Your booking is confirmed only after we receive your deposit and send you a written confirmation.
6.2 Payment Terms
Deposit: Required at the time of booking (20-30% of total cost, depending on treatment type)
Balance: Due on the first day of treatment, before any surgical procedures begin
Additional treatment: If additional treatment is recommended after examination, payment for additional treatment is due before that treatment is performed
Accepted payment methods: Bank transfer, credit card (Visa, Mastercard, Amex), PayPal, cash (USD, EUR, CNY)
Credit card processing fee: 3% surcharge for credit card payments
Currency: Prices are quoted in US Dollars (USD) unless otherwise specified. Payment in other currencies will be converted at the prevailing exchange rate on the date of payment
6.3 Price Changes
Prices quoted in your treatment plan are valid for 30 days. If you book within 30 days, the quoted price is guaranteed. If you book after 30 days, prices may have changed, and we will provide an updated quote.
Once your booking is confirmed and deposit received, the price of your treatment plan is locked in and will not change, except for:
Additional treatment you request or that is found to be necessary after examination (with your consent)
Changes you request to your treatment plan or package
Taxes or government-imposed fees that come into effect after booking
6.4 Late Payments
If the balance is not paid on the first day of treatment:
We may delay or reschedule your treatment until payment is received
You may be charged a late payment fee of 1.5% per month on the outstanding balance
We reserve the right to cancel your booking if payment is not received within 7 days of the due date
7. Cancellations and Refunds
Cancellations and refunds are governed by our separate Refund & Cancellation Policy, which is incorporated into these Terms by reference. Key points include:
Deposits are refundable according to a tiered cancellation timeline (100% if cancelled more than 30 days before arrival, decreasing to 0% for no-shows)
Treatment not performed is always refundable, minus costs already incurred
Completed treatment is generally non-refundable, subject to our warranty policy
Travel and accommodation costs are generally non-refundable through us
Please refer to our full Refund & Cancellation Policy for complete details.
8. Patient Responsibilities
As a patient at our clinic, you are responsible for:
8.1 Before Treatment
Providing accurate and complete medical and dental history
Disclosing all medications, supplements, and allergies
Informing us of any changes in your health before treatment
Following pre-treatment instructions (e.g., fasting before sedation, stopping certain medications as directed)
Arranging your travel to Wuhan and ensuring you have valid travel documents (passport, visa)
Purchasing travel insurance (strongly recommended)
8.2 During Treatment
Attending all scheduled appointments on time
Following your dentist’s instructions during treatment
Informing your dentist immediately if you experience pain, discomfort, or any concerns during treatment
Respecting clinic staff, other patients, and clinic property
Paying for treatment as agreed
Not smoking in the clinic or hotel (and ideally not smoking at all during healing — see Section 9)
8.3 After Treatment
Following all post-treatment care instructions
Taking prescribed medications as directed
Attending all follow-up appointments while in Wuhan
Maintaining good oral hygiene
Scheduling and attending regular dental check-ups with your local dentist after returning home
Contacting us promptly if you experience any complications or concerns after returning home
Not smoking (smoking significantly increases the risk of implant failure and other complications)
8.4 Conduct
You agree to:
Treat our staff, dentists, and other patients with respect and dignity
Not engage in abusive, threatening, or disruptive behavior
Not use our clinic premises for any unlawful purpose
Comply with all clinic rules and regulations communicated to you
Not photograph or record other patients or staff without their consent
We reserve the right to refuse treatment or terminate the patient-clinic relationship if a patient engages in abusive, threatening, or disruptive behavior, or if we determine that continuing treatment is not in the best interests of the patient or our staff.
9. Smoking and Lifestyle Disclaimer
Smoking has a significant negative impact on dental treatment outcomes, particularly for implants and oral surgery. By booking treatment with us, you acknowledge and agree that:
9.1 Risks of Smoking
Implant failure: Smoking is the leading cause of dental implant failure. Smokers have a 2-3 times higher risk of implant failure compared to non-smokers.
Delayed healing: Smoking reduces blood flow to the gums and bone, significantly slowing the healing process after surgery.
Infection risk: Smokers have a higher risk of post-operative infections and complications.
Bone loss: Smoking contributes to bone loss around teeth and implants, potentially leading to implant failure over time.
Gum disease: Smoking is a major risk factor for periodontal (gum) disease, which can compromise the success of dental work.
Aesthetic outcomes: Smoking can cause discoloration of veneers, crowns, and natural teeth, affecting the aesthetic outcome of your treatment.
9.2 Our Recommendation
We strongly recommend that you:
Quit smoking entirely before treatment, if possible
At minimum, refrain from smoking for at least 2 weeks before surgery and for at least 8 weeks after surgery (ideally 3 months for implants)
Use nicotine replacement therapy (patches, gum) if needed to help you refrain from smoking during the healing period
Disclose your smoking history honestly during consultation, as it affects treatment planning and prognosis
9.3 Warranty Exclusion
Smoking-related implant failures, healing complications, and treatment outcomes are not covered under our warranty policy. If you are a smoker and experience implant failure or other complications that can be attributed to smoking, we may offer treatment at a discounted rate but cannot guarantee free replacement under warranty.
We will always be honest with you about how smoking may affect your treatment and will work with you to achieve the best possible outcome. However, we cannot be held responsible for complications directly caused by smoking.
10. Travel and Logistics
10.1 Our Role in Travel Coordination
As part of our dental tourism services, we may assist with:
Booking hotel accommodation (as part of packages or at your request)
Coordinating airport pickup and local transportation
Providing visa invitation letters (if required)
Recommending restaurants, attractions, and activities in Wuhan
Providing translation services during clinic visits (for package patients)
However, we are not a travel agency and do not:
Book flights or airfare on your behalf
Provide travel insurance
Act as your travel agent or tour operator
Guarantee the availability or quality of third-party services (hotels, transportation, restaurants)
10.2 Your Travel Responsibilities
You are responsible for:
Booking and paying for your own flights to and from Wuhan
Ensuring you have a valid passport and any required visas
Obtaining travel insurance (strongly recommended)
Arranging your own transportation to and from the airport if not included in your package
Complying with all immigration and customs requirements
Being aware of and following all travel advisories and health requirements for travel to China
Ensuring you are medically fit to travel and undergo dental treatment
10.3 Third-Party Services
Hotels, transportation providers, restaurants, and other third-party services we recommend or book on your behalf are independent entities. We are not liable for:
The quality, safety, or availability of third-party services
Any loss, injury, or damage arising from the use of third-party services
Cancellations or changes to third-party bookings (subject to the provider’s own policies)
While we carefully select our partner hotels and transportation providers, we cannot guarantee their performance. Any disputes regarding third-party services should be addressed directly with the service provider.
11. Intellectual Property
11.1 Our Intellectual Property
All content on our website and in our materials, including but not limited to:
Text, articles, blog posts, and educational content
Images, photographs, graphics, and logos
Videos, animations, and multimedia content
Website design, layout, and code
Treatment plans, patient guides, and informational materials
The “Qinghua Sunshine Dentistry” name and logo
is the property of Qinghua Sunshine Dentistry or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, perform, publish, or create derivative works from any of our content without our prior written consent, except as permitted under these Terms or applicable law.
11.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
View and use our website for your personal, non-commercial use
Download or print content for your personal reference (e.g., treatment plans, post-care instructions)
Share links to our website with others
This license does not permit you to:
Republish our content on another website or platform
Use our content for commercial purposes
Modify or create derivative works from our content
Remove or alter any copyright or trademark notices
Use our name, logo, or branding without permission
11.3 Patient Content and Testimonials
As noted in Section 3.4, you retain ownership of content you submit to us. For testimonials, before/after photos, and patient stories that we publish:
We will obtain your explicit written consent before publishing any identifying information or images
You may request removal of your testimonial or photos at any time, and we will comply within a reasonable timeframe
We may use anonymized patient data and case studies for educational and marketing purposes, provided that no personally identifiable information is included
11.4 Feedback and Suggestions
If you provide us with feedback, suggestions, or ideas regarding our services or website, you grant us the right to use, implement, and incorporate such feedback without any obligation to compensate you or keep it confidential.
12. Limitation of Liability
12.1 Disclaimer of Warranties
Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:
Implied warranties of merchantability and fitness for a particular purpose
Warranties of non-infringement of intellectual property rights
Warranties of accuracy, reliability, or completeness of website content
Warranties that our website will be uninterrupted, error-free, or secure
12.2 Limitation of Liability
To the fullest extent permitted by applicable law, Qinghua Sunshine Dentistry, its directors, employees, dentists, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits, revenue, or business opportunities
Loss of data or information
Personal injury or emotional distress (except where caused by our gross negligence or willful misconduct)
Travel-related expenses or losses
Any damages arising from the use or inability to use our website or services
Our total aggregate liability for any claim arising from your use of our services shall not exceed the total amount you paid to us for the specific treatment or service giving rise to the claim.
12.3 Exceptions
The limitations in this Section do not apply to:
Death or personal injury caused by our gross negligence or willful misconduct
Fraud or fraudulent misrepresentation
Any liability that cannot be limited or excluded under applicable law
Our obligations under patient confidentiality and data protection laws
12.4 Medical Liability
Dental treatment is provided by licensed dental professionals in accordance with Chinese dental standards and regulations. Any claim of medical malpractice or professional negligence shall be governed by Chinese law and subject to the jurisdiction of Chinese courts (see Section 14).
For international patients, we recommend purchasing travel insurance that covers medical complications and emergencies. We will cooperate with your insurance provider and provide any necessary documentation.
13. Indemnification
You agree to indemnify, defend, and hold harmless Qinghua Sunshine Dentistry, its directors, employees, dentists, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
Your breach of these Terms or any other policy or agreement with us
Your use of our website or services in violation of applicable laws or regulations
Any information or content you submit to us that infringes on the rights of a third party
Your failure to provide accurate medical or dental information
Your failure to follow pre-treatment or post-treatment instructions
Any dispute between you and a third party (e.g., hotel, airline, travel insurance provider)
Your conduct during your stay at our clinic or in Wuhan
This indemnification obligation survives the termination of your relationship with us.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms and any disputes arising from them or from your treatment at our clinic shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.
14.2 Dispute Resolution Process
We believe in resolving disputes amicably. If you have a dispute or complaint, please follow this process:
Direct communication: Contact us at contact@qinghuasunshinedental.com with details of your concern. We will acknowledge within 48 hours and respond within 10 business days.
Escalation: If your concern is not resolved, request escalation to our clinic director, who will personally review your case.
Mediation: If direct communication fails, both parties agree to attempt mediation through a mutually agreed neutral third party before pursuing legal action. Mediation costs will be shared equally.
14.3 Jurisdiction
Any legal action or proceeding arising from these Terms or your treatment shall be brought exclusively in the courts located in Wuhan, Hubei Province, China. You consent to the personal jurisdiction of these courts and waive any objection to venue in these courts.
For patients residing in the European Union, nothing in these Terms shall deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence, including the right to bring proceedings in your local courts for consumer protection matters.
14.4 Statute of Limitations
Any claim or cause of action arising from these Terms or your treatment must be filed within one (1) year after the cause of action arose, or within the applicable statute of limitations under Chinese law, whichever is longer.
15. Termination
15.1 By You
You may terminate your relationship with us at any time by:
Cancelling your booking (subject to our Refund Policy)
Requesting in writing that we delete your account and personal information (subject to our legal obligation to retain medical records)
15.2 By Us
We may terminate or suspend your access to our services at any time, with or without cause, including if:
You breach these Terms or any other policy
You engage in abusive, threatening, or disruptive behavior toward our staff or other patients
We determine that continuing treatment is not in your best medical interest
You fail to pay for treatment as agreed
You provide false or misleading information that affects your treatment
If we terminate treatment due to your breach, you will be responsible for payment for all treatment already performed, and any refund will be determined in accordance with our Refund Policy.
15.3 Survival
The following provisions survive termination of these Terms:
Intellectual property (Section 11)
Limitation of liability (Section 12)
Indemnification (Section 13)
Governing law and dispute resolution (Section 14)
Privacy and data retention (as described in our Privacy Policy)
16. International Patients — Additional Provisions
16.1 Language
Our primary language for international patient communication is English. While we strive for clear and accurate communication:
Treatment consent forms and important documents will be provided in English
Translation services are available during clinic visits for package patients
We are not liable for misunderstandings arising from language barriers, provided we have made reasonable efforts to communicate clearly
If you do not feel confident in English, we recommend bringing your own translator or requesting additional translation support
16.2 Cross-Border Treatment Considerations
As an international patient, you acknowledge that:
Dental treatment in China may follow different standards, protocols, and material choices than in your home country
Follow-up care after returning home will be the responsibility of you and your local dentist
We will provide complete dental records and treatment documentation for your local dentist
Warranty repairs may require you to return to Wuhan or coordinate with your local dentist
You are responsible for understanding any insurance coverage or reimbursement policies in your home country
We will provide itemized receipts with dental procedure codes (ADA codes) to assist with insurance claims
16.3 Medical Records Transfer
Upon request, we will provide you with a complete copy of your dental records, including:
Treatment notes and diagnoses
X-rays and CT scans (digital format)
Implant specifications (brand, size, lot number)
Treatment consent forms
Itemized receipts and payment records
We will provide these records in digital format (PDF, DICOM) at no additional charge. Physical copies may incur a nominal fee.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes:
We will revise the “Last Updated” date at the top of these Terms
We will post the updated Terms on our website
We will notify you of material changes via email or a prominent notice on our website, where required by law
For patients with existing bookings, the Terms in effect at the time of booking will apply, unless you agree to the updated Terms
Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the intent of these Terms.
19. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Cancellation Policy, and any signed treatment consent forms, constitute the entire agreement between you and Qinghua Sunshine Dentistry regarding the subject matter herein. They supersede all prior or contemporaneous agreements, representations, or understandings, whether oral or written.
No modification or amendment to these Terms shall be effective unless in writing and signed by both parties, except as provided in Section 17 (Changes to These Terms).
20. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Qinghua Sunshine Dentistry Address: [Full clinic address], Wuhan, Hubei Province, China Email: contact@qinghuasunshinedental.com Phone/WhatsApp: +86 [phone number] Website: www.qinghuasundental.com
We are committed to transparent and fair terms for our international patients. If any part of these Terms is unclear or you have questions, please don’t hesitate to reach out — we’re happy to explain.
完成总结
以上是三个合规法律页面的完整英文文案，总计约 12,000+ 词，结构如下：
关键合规要点：
三个页面互相引用，形成完整法律框架
针对医疗旅游场景定制（跨境数据传输、旅行成本、本地牙医协作、语言沟通）
吸烟对种植体影响的专门免责条款（Section 9）
国际患者附加条款（Section 16）
所有占位符（[诊所地址]、[电话号码]）已标注，上线前替换即可
以下是三个合规法律页面的完整中文翻译，按页面顺序排列，结构与英文原文一一对应，方便对照理解。
合规法律页面中文翻译